Department directory
Civil Identity Services
Issues IDs and civil status documents, manages secure registries, and runs mobile enrollment drives for remote areas.
Licensing & Permits
Standardizes applications, publishes processing times, and maintains appeal pathways in plain language.
Digital Service Platform
Operates the single sign‑on portal, ensures uptime and accessibility, and supports integration with local offices.
Records & Archives
Preserves vital records, manages retention schedules, and provides anonymized datasets for research.
Service Centres Network
Frontline offices offering in‑person help, assisted digital, and language support for residents.
Data & Privacy
Sets data standards, runs privacy impact reviews, and supports secure data sharing across agencies.
Procurement & Assets
Manages vendor onboarding, tenders, and lifecycle of buildings and equipment with sustainability criteria.
Strategy & Delivery
Runs the monthly delivery board, tracks KPIs, and coordinates cross‑department programs.